How do I return an item?

Refund/Return Policy:

 Original sales receipt must accompany returns. We accept returns for exchange or refund 21 calendar days after delivery of the product. At our sole discretion after 21 calendar days, we will offer an exchange or store credit only. Items must be in "new, unaltered and unused condition". Definition of new, unaltered and unused condition is: • -without showing signs of wear or damage in any way •  If an item is received damaged or is incorrectly shipped by us please contact Customer Support immediately. Items that are defective and shipped from us or items that you did not order but received from us will qualify for store credit or a cash refund. Refunds are contingent upon inspection of item(s) once we receive it.  Again you MUST contact us within 21 days if you intend to return ANY item back to our store. Items returned to us AFTER 21 days and WITHOUT contacting us will NOT be refunded. Customer is responsible for return shipping cost if return was not due to an error on our part.  Exchanges at our retail location in South Vienna, Ohio may be made up to 45 days after delivery with no re-stocking fees.  If you do bring the return to our retail store please bring the lamp base for proper fitting. 

 Johnsons Lamp Shop
 8518 East National Road South Vienna, OH 45369
Customer Service Phone Number: 937-568-4551
Hours: Wed - Fri 10-5 Sat 10-4 Eastern Time